Reference

What You Agree To When You Use rrr99

These terms set out the rules between you and rrr99 — what we expect from you, what you can expect from us, and how your account, deposits, and withdrawals are handled.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal conditions statedAccount suspension rightsIndonesia region rules
rrr99 What You Agree To When You Use rrr99
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about an account action taken under them, our support team can walk you through the relevant section. Queries about wallet eligibility — including whether your DANA, OVO, or GoPay account meets verification requirements — are handled through the same channels. Have your registered account details ready when you reach out.

Live Chat Open the chat widget from your account dashboard. A support agent will respond and can reference the specific clause you are asking about.
Email Support Send your terms-related question to our support address shown in the help centre. Include your account ID and the section you are referencing.
Help Centre The help centre lists common terms queries, wallet verification steps, and account suspension appeal paths — all indexed by topic for quick access.
HOW WE HANDLE ACCOUNTS

What We Do Under These Terms

Our obligations under these terms are as concrete as yours. We store account data securely, apply verification before processing withdrawals, and act on any breach of these terms only after a review. If we suspend or restrict an account, we will state the reason — tied to a specific clause — and provide a path to appeal. Where you register a GoPay, OVO, or DANA wallet against your account, that wallet is used for identity matching as well as transactions.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable Indonesian regulations after closure.

Account Security

Your login is protected by OTP verification. We do not store your wallet PIN. Any suspicious login attempt triggers an automatic account hold pending your confirmation.

Withdrawal Verification

Before releasing a withdrawal to your DANA, OVO, or GoPay wallet, we match the registered name on the wallet to your account identity documents.

Term Change Notice

We send a notice to your registered account before any material term changes take effect. You can request a summary of what changed through live chat or email.

Common Questions About These Terms

These are the questions we get most often about how our terms work — covering account eligibility, wallet rules, what happens when terms change, and how to raise a dispute. If your question is not here, live chat can pull up the relevant clause directly.

The core terms are the same regardless of which wallet you use. Wallet-specific verification steps may differ slightly, but the account rules, withdrawal conditions, and dispute process apply equally to DANA, OVO, and GoPay deposits.

No. We send a notice to your registered account before material changes take effect. Minor clarifications that do not affect your rights may be updated without a separate notice, but we aim to flag anything that changes how your account works.

Opening duplicate accounts breaches these terms. If we detect a second account linked to the same identity or wallet, both accounts are subject to suspension and any pending withdrawals are held pending review.

Contact us through live chat or email with your account ID and the specific action you are disputing. Our team will review the relevant clause and respond with the outcome and any next steps available to you.

Yes. Where Indonesian law or regional regulations impose stricter requirements than these terms, local law takes precedence. Eligibility to use the platform depends on whether access is permitted under the laws of your location.

We retain account records for the period required under applicable Indonesian regulations following account closure. You can request details of what is held and for how long by contacting support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.